Making a complaint about an ARITA Member
ARITA members have an obligation to adhere to ARITA’s Code of Professional Practice which sets and manages standards of professional conduct. Maintaining and improving professional standards is one of ARITA’s core objectives.
ARITA has powers to investigate complaints against members in relation to their professional conduct as a practitioner. Complaints are important and will be properly dealt with. They generally fall into three categories:
- misunderstanding of the processes being undertaken, often caused by a failure of effective communcation by the appointee;
- matters that can be readily resolved by following informal inquiry by ARITA;
- serious matters requiring further action.
We have no authority to intervene if the person you are complaining about is not a member of ARITA, and the complaint is specific to that person. If your complaint is about a practitioner who is not an ARITA member, but relates to firm procedures involving ARITA members, we may have authority to deal with your complaint.
If ARITA is not able to receive and investigate a complaint, we will assist you in finding the right regulator to ensure your complaint goes to the right area. ASIC regulates corporate appointments and AFSA regulates personal appointments If you have separately made a complaint to either of these regulators, please indicate this when lodging your complaint with ARITA.
Before you make a formal complaint to us, or a regulator, we recommend that you attempt to resolve the issue directly with the practitioner. If you have been unable to resolve the matter directly and wish to lodge a formal complaint, please refer to the complaints procedures set out below.