Essential Skills: Restructuring
Business process improvement

Disciplines such as business process improvement (BPI) are often necessary to focus on the critical problems with a distressed company’s operations.

Restructuring and turnaround professionals operate within the constraints of a crisis. Therefore it’s essential to accurately and quickly grasp the root causes of a company’s decline and prioritise those most impactful to a successful recovery.

This course will provide you with a working knowledge of root cause analysis techniques, how to build and apply a cause and effect matrix, and prioritise actions in preparation for their execution.

Learning objectives

At the end of this course you will be able to:

  • Describe how root cause analysis can generate accurate and objective insights.
  • Identify the different techniques and which ones to use in different situations.
  • Create options and prioritise these to set up resourcing and execution.


We recommend you have at least one year of on-the-job experience prior to attending this course.

Course format

A two-hour presentation covering the theory, plus at least one practical exercise.


Members & non-members: $199 (GST incl.)


Up to 2 CPE hours.

Please see our enrolment and cancellation policy. For further information contact our education team.